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Customer & Client Agreement

Terms of Service

Effective Date: October 28, 2026 · Governed under the Laws of the State of Illinois, USA

These Terms of Service (“Terms”) govern your access to and use of Zabiha.us, including placing hot dinner orders, ordering farm-direct artisanal meats, reserving full-service event catering, and receiving transactional communications. By using our website or submitting an order or quote, you agree to be bound by these Terms.

1. Platform Role & 100% Zabiha Covenant

Curated Culinary Network · Partner Kitchens · Verified Standards

Zabiha.us operates as a premium culinary platform and hospitality concierge connecting consumers and event hosts with independently operated, certified commercial kitchens, licensed catering professionals, and pasture-based family farms.

The 100% Hand-Slaughtered Zabiha Standard: Every partner kitchen, butcher, and culinary vendor in our network is contractually bound to our uncompromising standard: strictly 100% hand-slaughtered Zabiha Halal meats, harvested by trained Muslim slaughtermen reciting the tasmiyah, with zero stunning. All partner kitchens are 100% Halal-dedicated with strict zero-pork and zero-alcohol policies.

2. Full-Service Catering & Event Agreements

Headcount Deadlines · Deposit Schedules · Cancellation Windows

Because large-scale catering involves bespoke butchery, fresh livestock procurement, and dedicated culinary staffing, high-ticket catering orders (weddings, walimas, corporate galas, and banquets of 20 to 500+ guests) are subject to the following terms:

Deposit & Date Reservation

A deposit (typically 50% of the estimated catering quote) is required to secure your event date, culinary director, and service crew. The remaining balance is due seven (7) business days prior to the event date.

Guest Headcount Lock-In Deadline

Final guaranteed guest counts must be confirmed in writing no later than seven (7) business days before the event. Once confirmed, headcounts cannot be decreased, as custom livestock harvesting and specialty artisanal ingredients are committed based on this number. You may request headcount increases up to 72 hours prior to the event, subject to culinary kitchen capacity.

Cancellation & Refund Schedule

  • 14+ Days Prior: Cancellations received at least 14 days before the event receive a full refund of payments made, less a 10% administrative planning fee.
  • 8 to 13 Days Prior: Cancellations receive a 50% refund of the deposit.
  • 7 Days or Fewer: Because fresh hand-slaughtered livestock, fresh produce, and kitchen labor are already fully scheduled and purchased, cancellations within 7 business days are non-refundable.

3. Delivery & Perishable Receiving Duty

Food Safety · Safe Storage · Delivery Attainment

All meals and artisanal farm cuts delivered through Zabiha.us are strictly fresh, perishable food products. By ordering, you agree to the following food safety responsibilities:

  • Customer Availability: You must ensure someone is present at the designated delivery address to receive the delivery when the driver arrives. Unattended perishable packages left at doorsteps due to customer unavailability are at the customer's sole risk.
  • Inspection & Tamper-Evident Seals: Every order leaves the kitchen sealed with our signature gold batch seal. If a seal appears broken upon delivery, report it immediately to our concierge hotline at 708-820-2009.
  • Proper Handling & Storage: Hot food should be enjoyed promptly or maintained above 140°F. Chilled or raw farm cuts must be refrigerated immediately at or below 40°F or frozen. Zabiha.us is not liable for improper post-delivery food storage or handling.

4. SMS Communications & TCPA Compliance

Transactional Text Messages · Opt-Out · Carrier Disclosures

In accordance with the Telephone Consumer Protection Act (TCPA) and CTIA guidelines, this section outlines our mobile messaging policy:

Program Name: Zabiha.us Order & Catering Notifications

Scope of Messages: By providing your mobile telephone number during checkout, quote configuration, or subscription, you provide express written consent to receive transactional SMS updates from Zabiha.us regarding:

  • Real-time dinner order confirmations and live courier arrival alerts
  • Catering quote confirmations, proposal links, and event logistics updates
  • Customer support responses to your inquiries

Message Frequency: Message frequency varies depending on your active orders and event inquiries. (Typically 2–4 messages per order).

Rates: Message and data rates may apply from your mobile carrier.

Opt-Out: You may cancel the SMS service at any time by replying STOP to any text message received. After texting STOP, you will receive one confirmation message, and no further SMS messages will be sent unless you place a new order.

Customer Support: For help, reply HELP to any message, or call our Concierge at 708-820-2009 or email concierge@zabiha.us.

Carriers (including T-Mobile, AT&T, Verizon, and regional providers) are not liable for delayed or undelivered messages.

5. Disclaimers & Limitation of Liability

Statutory Disclaimers · Food Allergen Caution

Allergens & Dietary Restrictions: While all food is strictly 100% hand-slaughtered Zabiha Halal, dishes may be prepared in commercial kitchens that handle tree nuts, dairy, gluten, eggs, and sesame. Customers with severe anaphylactic allergies must disclose dietary requirements prior to booking catering or ordering.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ZABIHA.US AND ITS AFFILIATES ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE PLATFORM OR SERVICES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU FOR THE ORDER GIVING RISE TO THE CLAIM.

6. Governing Law & Jurisdiction

State of Illinois · Dispute Resolution

These Terms and any dispute or controversy arising out of or related to your use of Zabiha.us shall be governed by and construed in accordance with the laws of the State of Illinois, United States of America, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be instituted exclusively in the state or federal courts located in Cook County or DuPage County, Illinois.

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